Terms of Use

PRICES

Prices are quoted in pounds sterling. We reserve the right to change prices and delivery charges without prior warning.

PAYMENTS

Tearoute online shop uses the secure payment system, Stripe to process payments. All the information you provide on the site when making an order will be protected. We do not store any credit card payment or payment information on our site, nor do we sell or rent personal information to third parties.

Payments will be charged in pounds sterling, and we accept the following credit or debit cards – Visa, Mastercard and American Express.

DELIVERIES

Orders are shipped by the next business day after the order has been successfully placed. Orders within Great Britain are usually delivered within 2-5 days. International orders are usually delivered between 5 and 15 days, but delivery times may vary depending on the country of destination.

We are not responsible for delayed delivery or non-delivery arising from causes beyond our control. However, in the event that we cannot ship the order by the next business day, we will inform you by email of the situation and offer an option to cancel your order.

LIABILITY – GUARANTEE

WE ARE NOT LIABLE OUR PRODUCTS ARE DISPATCHED AT THE RISK OF THE CUSTOMER.

In order to avoid any inconvenience, please check the condition of articles as soon as you receive your package. Incorrect, damaged or faulty products, must be reported to us by email to support@tearoute.co.uk within 3 days of receipt of the delivery. In the event your claim is accepted we will gladly send you replacements at our expense as long as we have product in stock.

RETURNS AND EXCHANGES

You have the right to return the articles you have purchased within 3 business days of receipt of the delivery. In this event, please inform us beforehand by email at support@tearoute.co.uk, and please note that you will be responsible for the return charges. We will refund all articles providing they are in their un-opened original packaging, minus delivery charges (and bank charges where applicable) within 15 days of receipt of returned articles.

Should you wish to exchange articles, provided they are in their un-opened original packaging, please inform us by email at support@tearoute.co.uk. When returning the items, please include the original delivery receipt, and upon receipt of the returned products we will dispatch the chosen replacements. Please note that return and new delivery charges will be at your own expense.

ORDER CANCELATION

Should you wish to cancel your order, please inform us by email at support@tearoute.co.uk. If your order has already been shipped, you may chose to return it (see RETURNS AND EXCHANGES above).